I recently implemented the new Xero integration in Tide. After the first run I noticed that Tide had forced Xero to reconcile almost all of the items, many of them incorrectly. It is then impossible in Xero to “unreconcile” these and correct them.
I contacted my accountant, who contacted Xero. The description of the problem from my accountant is:
The system generated transaction appeared to automatically reconcile lines and my client wasn’t able to match these off against invoices as the bank transactions never appeared in the to be reconciled page! We could see these reconciled transactions in the account transactions section so I remove and redo these transactions to unreconcile, thinking they would appear in the bank to be reconciled, however they did not.
As you can see from the account, there are now unreconciled transactions, but we are unable to reconcile these as normal?
Xero’s reply was:
Whilst we are aware Tide have announced that they’ve released an integration with us, at this time any errors are still being dealt with at Tide’s end.
Tide, can you please help? And is anyone else out there having this problem?