Wont take selfie


i am trying to complete new account and my table just wont take selfie, it scan driving licence ok, but when i move to next section it just site there, please assist


Hi Rachel,

Could you please let me know which phone or tablet you are using?



Hi its a Huawei tablet


Thanks for confirming. Is there a mobile phone you could use instead to create your Tide account? The sign up process might be easier on a mobile than a tablet.

To take the selfie, we recommend that you take a photo in natural lighting avoiding any glare. Please also ensure that you fit your face within the frame and try keep the phone/ tablet as still as possible for the shutter to capture your photo

I hope this helps.


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