Why does Tide ignore fraud?


How come that Tide ignores current regulations and does not act accordingly when I report a clear case of fraud?

I found two fraudulent transactions today, reported it immediately and instead of cancelling the transactions and blocking my card Ryan asks me to investigate? Not sure what: I’m not in the country and didn’t do the transactions makes him think that this isn’t enough to classify this as fraud? A total disgrace. Fix this, immediately.