Where is My Payment


Ive been sent a payment yesterday payment not received into the account. Ive spoken with said person who has provided me with proof of payment and its now been well over 12 hours since payment was made


I have the same issue! My payment is missing and I have proof of payment from the client provided to tide banking.

I am calling the police and fraud department first thing Monday morning , this is shocking.

Have you had your payment yet? Seems it’s not only me!!


Hi Adam,

Apologies for the delayed response.

We have no recollection of your account with us based on your Community profile.

If you send an email to hello@tide.co, I will personally look into this for you.



Hi Lewis,

I can see that your query has been solved by our Complaints team, which is great to hear.

If you have any other questions or queries, either message our Member Support team in-app, or email your full name and business name to hello@tide.co and an agent will be there to help.