Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

Hi All,

What is the point in offering plus phone service and the legal helpline if no-one is able to answer the calls?

Please do not spout the usual “exceptionally busy” and “bringing on new staff”. You have had months now, we know you failed with BBL’s, at least try and deliver some form of customer service…it doesn’t even need to be “good”, just a service would be nice.

  • created

    Aug '20
  • last reply

    Nov '20
  • 2


  • 130


  • 3


Hello @richardv9,

Thank you for bringing this to our attention. We are sorry to hear about the inconvenience experienced.

We at Tide are constantly working on upgrading our services and keeping our members happy.

Please rest assured that your feedback will be flagged to our servicing team which will be investigated internally and the necessary training and action will be taken.

Let us know if anything else comes up.


3 months later

closed Nov 2, '20

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.