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Hi All,
What is the point in offering plus phone service and the legal helpline if no-one is able to answer the calls?
Please do not spout the usual “exceptionally busy” and “bringing on new staff”. You have had months now, we know you failed with BBL’s, at least try and deliver some form of customer service…it doesn’t even need to be “good”, just a service would be nice.
Aug '20
Nov '20
Hello @richardv9,
Thank you for bringing this to our attention. We are sorry to hear about the inconvenience experienced.
We at Tide are constantly working on upgrading our services and keeping our members happy.
Please rest assured that your feedback will be flagged to our servicing team which will be investigated internally and the necessary training and action will be taken.
Let us know if anything else comes up.
Regards,
Boris
closed Nov 2, '20
| Topic | Replies | Views | Activity |
|---|---|---|---|
| Issues with Xero sync and awful customer service | 1 | 198 | Jun '20 |
| Waiting times for chat for plus members | 6 | 200 | May '20 |
| Receipts attachments no longer show | 3 | 82 | Sep '20 |
| Tide Cards - and my so “anonymous” | 7 | 256 | Jul '20 |
| Faster Payments | 1 | 122 | Apr '20 |
