Tide - I am desperately trying to raise someone to speak to ASAP about a problem with a payment into my account which seems to have disappeared. I have sent you a message by the app and have now sent five emails to the email@example.com account. Your website clearly states that we should use the email to speak to someone if the messaging on the app doesn’t yield a reply. Please find someone to call me today as this has been going on since last week and I am getting incredibly concerned.
Hi @WorriedTideCustomer, I’m sorry for the delay in coming back to you. I can see that you’ve spoken with my collegaue Lyubo yesterday and we are working to resolve this for you. We will continue to update you through the in app chat.
Thank you, Ali
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