Hey @matthewbloch ,
Glad to hear you’re using your Tide account and things are generally going well for you. I’ll pass on your thanks to @Valentine_at_Tide (she’s on sabbatical leave at the moment but still checks in with us )
To address the things you’ve had difficulty with, I’m glad to say we’re already working on or have fixes for most of those issues!
Amazon payments - We are aware of this issue and have been in contact with the team at Amazon to get it resolved. Unfortunately it’s not something we have much control over, as it needs to be fixed at their end, so we can’t give an ETA, however we can safely say that they are now aware of the issue and are going to work with us on fixing it.
Uber payments - You actually can use your Tide card with Uber. Two things to check, firstly - has your Uber app been installed on the UK app store? Usually issues occur when Uber has been installed from a non-UK app store. If in doubt, you can delete your Uber app from your phone, make sure you’re switched on to the UK app store, and re-install. Secondly, your Tide card will only work in the Uber app in locations where Uber can provide an up-front fare estimate (like in the UK), because the Tide card is a prepaid card and not a credit card. Uber will not work with Tide cards when used in locations where Uber does not provide a precise fare estimate up-front. There is however a workaround, which is to link your Tide card to a PayPal account, and then use PayPal as your payment method in the Uber app - it is a little extra step to have to take, but you wont be charged any extra from Uber, PayPal or Tide to do this - this means you can pay for Ubers with your Tide card anywhere in the world.
Account reader - I’d agree that getting read access can be a little confusing - this is partly down to the fact that sharing your financial data with a third party (in this case your accountant) is quite a complex exercise to do in a way that’s very secure and we need to be certain access is given intentionally and to the right people, but there’s definitely always room for improvement on our end. We have recently tweaked the account reader to provide some extra functionality - namely showing account balances, which were not there before, and we do have a long term plan to integrate the account reader as part of our main web app - which would make access easier and deliver more functionality. Unfortunately that enhancement won’t be for some time, as our priority (in terms of web) is delivering more functionality to the main web app our members use - but we are aware of it and it is on our radar.
Quickbooks - You mentioned you already switched to Xero which does have a great integration with Tide and we recommend it, but you may be interested to know that we will actually have Quickbooks integration soon. You may have heard of Open Banking or PSD2 which is a new way for financial institutions to communicate. We’ve been building out our Open Banking implementation which will allow us to support integration with Quickbooks. We expect the Quickbooks integration will be ready for our members to use in the first two weeks of November.
IBAN - We do in fact offer an International Currency Account, with different currency pots available complete with IBAN for payments in Euro. We’re still trialling this with enthusiastic members so we haven’t advertised this yet. This is currently only available to limited companies (not sole traders). If you’re a limited company and you’d like to give it a try, please send the support team a message in the Tide app, letting them know you’d like to get an “International Currency Account”. There is an application process, but they will be able to assist.
Faster Faster Payments - This is also on it’s way right now! We can’t confirm exact timeframes yet but we expect you should start to see instant faster payments late this year. We’ll send out some more information about that as it becomes available, but we’re definitely working on it and it’s not too far away.
Hopefully I’ve been the bearer of some good news and that gives you some idea of what we’re working on and will be delivering soon.
Obviously you’ve also got those bigger picture questions around banking licences, Tide’s business goals, ownership and scaling. They’re more in depth than what I can reasonably answer, but I’ll pass those comments on and see if it’s possible to get further clarity. What I can say is that our core objectives are, as always, to save our members time and money and to encourage entrepreneurship in the UK. All of those big picture decisions are made with those objectives in mind.