I’m currently in talks with Theodore over the in-app chat support, however, what would really helps is that if
- he stopped repeating himself with suggestions that don’t work - despite sending screenshots to him proving that his suggestions don’t work,
- he actually gave me an explanation as to why I keep getting the error message in the first place,
- he actually takes ownership of the issue, and acknowledges the provided screenshot with the error message clearly stating “We have been unable to disconnect your account”. By the way, I’ll take the liberty of showing you on here, and I have included nil option to disconnect from Xero through your Data Permissions page either;
What is the point of suggesting “try again later or contact us” when you customers are just going to get a load of waffle and delay tactics?
I’m going to kindly suggest to Tide’s support staff that they look at the way in which they handle issues, or do Tides customers a favour, resign and hand their jobs over to someone who actually knows what they’re doing.
Oh and please do not give me the standard "We will pass your feedback long" response because we all know on this community board that the same, appalling, idiotic service will be ever present with your in-app support chat.
I would never allow this kind of appalling service in my firm, and if those people worked in my firm, their careers would be very short-lived.
Tell me, just very quickly: considering that we are all business owners and that we don’t really factor time into our days to babysit grown-ups who we are supposed to call “our suppliers”, what is the normal “going rate” that your customers charge you for wasting their time?