I had to reinstall my tide app yesterday. After getting through the steps I was informed I am locked out of my account until “additional checks” take place.
I need to make payments to my accountant and HMRC today to start winding down my company and am concerned we’re going to miss tight deadlines for the end of this week.
It annoying that reinstalling an app requires locking me out of my account. It is inexcusable that it has taken this long without providing any feedback on the reason for the delay or to the ticket I raised yesterday. I have also sent an email to email@example.com at 11:48am today.
Reading the delays others have experienced is concerning although most people seem to disappear (presumably because their issue is solved). It seems only fair that I feed back on how long it takes to successful resolve this, for others to get an idea of the typically length for a very, very simple issue.