I’ve not been a basic member for a while but from what i remember isnt it like 20p per transfer and £1/2 per cash withdrawal?
It’s one of the lowest rates around! Any other high street bank would charge you the same if not more AND charge you an annual fee on top!
But yeah, i agree the response times are not great (I’m not particularly pleased as i’m paying for ‘priority’ - the fact is…if everyone didn’t keep messaging the same questions over and over again… They wouldn’t be experiencing the demand that they are! I’m guessing 80%/90% of the queries they’re receiving relate to when their going to be eligible for a BBL & Whilst they’ve provided a bit of a generic slap dash answer in their emails/blog posts - most people are going to get very little additional information by sending in a message!