Waiting for account application to be processed but App is stuck in messages mode


#1

Hi, Waiting for account application to be processed but App is stuck in messages mode.
When I come out of the app the icon tells me that I have something to look at (small red 1 in the corner) but cannot leave the messages section to see what it is. It has also over 48 hours since I had any correspondence or acknowledgement for the answers to the questions yo ask me.
Please help.


#2

I have the same problem. They sent me a message to say they have set up a new account and the sort code, the account number will be sent when i next sign into my app, but I’m stuck in the mssage service.


#3

I’m the same. Have you managed to resolve this or been contacted by tide?


#4

All has been sorted now and Tide have opened my account. I then restarted the app and can now use my account.


#5

Hi all,

I believe our on-boarding team has been in touch with all of you with good news since then :slight_smile:

Let me know if you have any questions. Welcome to Tide!

Thanks,
Valentine


closed #6

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