Very Bad customer Service


#21

Hi @krstradersltd,

I am sorry for the delay in getting back to you.
I know you’re in touch with the team, please rest assured that they’re on it.

Don’t hesitate to get back to them if you have more questions.

Thanks
Valentine


#22

WHAT A JOKE I BEEN SENDING MASSAGE SINCE FRIDAY. But no reply it seems like if they don’t want to do work they don’t reply. I’m keep on asking to speak to complaints department but still no reply. I have left my number please get this sort.
I have provided enough proofs to prove I been charge extra on DD SONPLEASE REFUND ME ASAP.


#23

Hi @krstradersltd, I’m sorry for the delay in getting back to you. The department dealing with your request is available 9am-6pm Monday to Friday, and I can see that my colleague Ryan responded to your messages this morning. If you can please respond with the required documentation, Ryan will do everything possible to resolve this for you.
Thank you, Ali


#24

Hi Ali,
If your team is working 9am-6pm Mon-Fr why there is no such information in app?

I noticed some unknown payments today (more then 1500£ in total). You can imagine how irritated I was when no one answered my messages in app.

I spent almost a hour to find a way to contact you. If you cannot afford 24/7 customer support maybe you should inform us about that? I don’t think it’s good idea that the only place where we can find this information is a community forum.


#25

Hi @PBochnowski, thank you for your message. Our Member Support team is available 7 days a week, whilst our specialist disputes team is available Monday to Friday. We are constantly developing our Member Support team to accommodate our growing member base and are working to expand our service offering.

I can see that my colleague Bobbi is arranging a call with you this afternoon to resolve your issue. If there’s anything further we can do to assist please don’t hesitate to get in touch via the in-app chat, we’ll be happy to help.

Thanks, Ali