Verifying your details


My app has been stuck on Verifying your details for about a week.

I keep getting notifications to check my messages but can’t go past the Verifying your details screen.

I just had an email from you also, but when I replied I got a message back to say my email had been blocked due to an issue with DMARC…

Any help appreciated.



Good morning Jack,

Thanks for taking the time to raise this to our attention. I’m sorry to hear about the difficulties you’re experiencing and I’d love to help you further!

We’re currently familiar with an issue affecting some of our applicants where they aren’t able to see the messages from our Onboarding team. Our technical team is currently developing a fix and we hope to provide it to our members soon.

As in this case, our Onboarding team continues the application via e-mail. Once approved, you will be able to operate your account seamlessly.

Can you please try and send an e-mail to with reference ‘FAO David 383019’? We’ll once again attempt to send you a message and continue the correspondence there.

Thank you for your patience and cooperation!

Kindest regards,