Hi I have set up an account with you and today have received my mastercard etc and yet I am still stuck on this usually takes five minutes on the app , not being able to use the app means of course , no access to online banking ! , 3 days now . Can you be of some assistance please . Many thanks , Alex
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Good morning Alex,
Thank you so much for taking the time to draw this to our attention.
I’ve successfully located your application and can confirm that our Onboarding team has been in touch with you via the in-app chat on Friday, however, it doesn’t seem that you’re able to view their messages.
We’re currently familiar with an issue affecting some of our applicants at the time when you signed up where they aren’t able to see the messages from our Onboarding team and our technical team is currently developing a fix. We hope to provide it to our members very soon.
Rest assured, I will now contact our Onboarding team to continue your application via e-mail. Once approved, you will no longer experience this issue with the messages and you will be able to operate your account seamlessly.
I hope you find this helpful and should you have any further feedback or questions regarding your account, please do contact our team at [email protected] or through the in-app chat - assistance is just a message away!
Thank you for getting back to me, @Jarrad
I can see that the team had responded to you, I assume that you hadn’t received this due to the issues with the app.
I’ve asked the team to re-send their reply to you by email as well, so we can ensure that you receive it.
Dear forum members,
Hoping to get some assistance. I’ve tried numerous endeavours to set up a business account however the verification of my ID particulars are not being captured automatically, it’s been a very frustrating process. Is there any other way to submit ID? I took the advice of deleting the app and reinstalling it. I’ve also tried to capture the images set against a black background and that has not resulted in any success!
Can anybody help?
Hello @Labut! We can see that our on-boarding team sent you an e-mail on the 22nd of July.
Could you please refer to their e-mail so you can proceed with the on-boarding process?
Let us know if any further assistance is required!