“Verifying details” frozen screen


#1

Hi,

I set up my account a week ago, yet the app still says verifying details. I have tried to contact via email but I am yet to receive a response.

Thanks,
Bryony


#2

Hello! Could you please provide us with a company name and one of our member support agents will look into this for you? Thank you!


#3

Hi,

Yes the company name is “Bryony Oakley Design LTD”

Thanks!


#4

Hi Yani,
We have the same issue with the company “Corporate Advisory Limited”
Your help ticket 443255 refers.
Any help would be genuinely appreciated.

I have had to postpone our first client meeting and contract because we cannot provide them our account details, which they require to load us in to their procurement database as an approved supplier.

Thank you in anticipation


#5

Now solved with Kristina’s help. Thank you!


#6

Thanks so much for the positive update! We’re delighted to hear about this. Kristina will be very happy to hear about your message. We wish you and your business every success ahead!