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Hi there,

You have blocked a payment. I have messaged in app but as yet have no reply. I need to execute this payment by today, grateful if someone can help urgently.

Kind regards,


  • created

    Dec '20
  • last reply

    Jan 14
  • 3


  • 55


  • 4


Hi Philip,

Thank you for reaching out. I replied to your in-app messages and escalated the case to a specialist team who will contact you shortly.

Should you need further assistance, please let me know on our in-app conversation.

Best regards,

1 month later

Hello @Spicethai,

Thank you for contacting us.

Could you please reach out to us via the in-app chat so we can look into this further?

Let me know once done so I can ask our team to prioritise the case.

Thank you,