Urgent!blocked payment


Hi there,

You have blocked a payment. I have messaged in app but as yet have no reply. I need to execute this payment by today, grateful if someone can help urgently.

Kind regards,



Hi Philip,

Thank you for reaching out. I replied to your in-app messages and escalated the case to a specialist team who will contact you shortly.

Should you need further assistance, please let me know on our in-app conversation.

Best regards,


Same here dont knw what to do


Hello @Spicethai,

Thank you for contacting us.

Could you please reach out to us via the in-app chat so we can look into this further?

Let me know once done so I can ask our team to prioritise the case.

Thank you,