Unable to start the app


I have OnePlus 5 Android 9 phone and I have installed Tide app and have been using it for a year now. After the phone reset and installation of the app the app will not start. It will not get past the start screen “Smart business banking”. The SafetyNet test app tests pass.

Please help!


Hi @berzns,

I’m really sorry to hear you’re having problems with the app.

Could you please delete and reinstall the app? If you’re still experiencing issues after re-installing it, could you please reach out to hello@tide.co? Our Member Support team will be able to look into it and further assist you.