Unable to scan card using phone or iPad


#1

It’s been one problem after another with these guys - regretting signing up. Two weeks after waiting I finally got my card but the back of it won’t scan. It seems fine, it’s within the box and the background goes black but nothing else happens. Any ideas?


#2

Hello, we are sorry that you are experiencing issues when trying to activate your card. PLease send us a message through the in-app chat, with the following information:

  • first 4 digits;
  • last 4 digits;
    -expiry date;

and our member support team will be able to assist in activating your card. Thank you.