Unable to scan card using phone or iPad


It’s been one problem after another with these guys - regretting signing up. Two weeks after waiting I finally got my card but the back of it won’t scan. It seems fine, it’s within the box and the background goes black but nothing else happens. Any ideas?


Hello, we are sorry that you are experiencing issues when trying to activate your card. PLease send us a message through the in-app chat, with the following information:

  • first 4 digits;
  • last 4 digits;
    -expiry date;

and our member support team will be able to assist in activating your card. Thank you.