Hi there @prospectivet
The messages you’re seeing are likely as a result of the Confirmation of Payee system that high-street banks have adopted of late. We don’t, unfortunately, have any control over what messages they present to their clients in regard to this.
Essentially, what the system does is check the account details against the available information at the recipient bank, and confirms the name of the account holder. Because we’re not part of the system, it will raise a message to alert you to be cautious.
You can still make the transfers that you want, but do make sure that the account details are exact. I do apologise if this has been a cause for concern, again - we have no control over how the banks communicate this.
I’ll have a look into the matter of your messages as well, the team are dealing with a lot of volume at the moment, but we do try to address requests as quickly as we can.