I’ve downloaded the Tide app to continue and complete the identification process.
I opted for using my passport for verification purposes as I currently don’t have a driving license and being a U.K citizen, I do not have an identification card.
However, it’s not detecting my photo when I’m trying to take the photo and since the app automatically takes a photo but has no means of manual intervention (e.g. letting you take the photo yourself by clicking a button), I’m stuck.
I have followed the guide on how to take a photo (e.g. ensure lighting is viable, etc) but alas, no picture is taken automatically.
Could a member of staff reach out? I can provide a photo of my passport and send it through alternatively.
There is no in-app chat or anything like that as I’m stuck on the identification process.
P.S. My email address for Tide is the same one used for my Tide Community account.