Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
Hello! Access to Tide is currently unavailable. Our tech team is working hard to get us back up and running, we’ll notify everyone as soon as access is restored. If you need to contact us please reach out to our Member Support team at [email protected] and one of our member support agents is going to contact you shortly.
We’re sorry for the delay in response in this channel. We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward and all queries will be attended to immediately.
More information about the outage can be found here: https://www.tide.co/blog/tide-update/we-had-an-unexpected-outage-on-31st-january-heres-a-word-from-our-cto-guy-duncan-to-explain-what-happened/ 2
The necessary actions have been taken and as we’re expanding and upgrading our services to be more reliable, such instances will be prevented from happening so our members’ can have the journey they deserve. As per our latest notice and maintenance which you can learn more about here: Notice for our members - upcoming maintenance 2 , the stability, capacity, and resilience have been further improved to better serve our members.
Our Member Support team are on hand 24/7 to help you. Just email [email protected] and let the team know your full name and business name. They’ll do everything they can to assist!
Thanks once again for your messages, we truly appreciate you chasing this matter and look forward to serving you to the best of our abilities.