Unable to log in


#1

Hi

I have forgotten the passcode to get into my tide - normally Face ID but I have just changed my phone - not the number. It has asked to verify via an SMS but I am not getting any SMS from any of my banking apps. I need to get into my Tide account.

Thanks
Andrea


#2

Hi @ENW,

Thank you for reaching out.

Have you spoken to our Member Support team about this?

If not please message our team either via our in-app chat or email your full name and business name to hello@tide.co and an agent will be happy to assist you with this.

I hope this helps.

Thanks,
Nick