Unable to access app due to no UK mobile


#1

I have contacted you multiple times now for assistance accessing my bank account & have heard nothing back. I am unable to gain access through the app as I no longer have a UK mobile number after moving back to Australia.
Please advise ASAP how to proceed with this problem, as I require access to the account for my business.


#2

Thank you for letting us know about this @sarahh

I’m afraid that a UK phone number is required to access the app and manage your account. I’ve let our Member Support team know about your situation so they can reach out and assist as best they can.

Regards,
Obi