Unable to access account/card declined


Hello there,

I recently upgraded my iPhone and now I have no access to the account.

It seems that I cannot use my TIDE BUSINESS CARD either. Keeps declining.

I’ve even tried using another phone to download TIDE and it keeps telling me my email address is not registered ?

I have business funds in the account that belongs to my client and now I cannot access funds or app ? Pls help

Antonio Giancarlo FARNESI


Sort code : 04-06-05



Hello @Tony2410,

Thank you for reaching out.

Could you please send us an e-mail at hello@tide.co using the subject ‘FAO Borislav’?

We will then schedule a call and I will help you access your account.

Looking forward to hearing from you.