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Hi,

I have two accounts with you and neither of them is operating as expected.

One has client payments bouncing, even having double and triple check the payment details.

The other is bouncing DDs and card payments.

Both have sufficient funds, what is happening?

I’ve tried to contact support via the app, but am getting nothing. This is totally unacceptable for a business banking facility, I have suppliers and wages to pay!

Regards,

Ben

  • created

    Jun '20
  • last reply

    Jun '20
  • 2

    replies

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    users

Great to see yet another communication channel that Tide are totally failing to manage!

I’m just waiting for my Starling application to complete then I’m gone!

Hello, Ben.

I know we’ve not been able to respond as quickly as we’d like, apologies for that, we’re getting a lot of requests.

I’ll be looking into this and responding to your messages in the app shortly.

Regards,
Obi