Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
I don’t believe many of the reviews on Trustpilot are genuine and have questioned this. However as there is no transparency at all (despite Tides objections to the contrary) we won’t know for sure.
This scepticism could easily be resolved by better communication from Tide so that we are not all left speculating about what is going on.
I do completely understand some of the skepticism, especially with the difficulties in maintaining quicker response times that we’ve faced of late.
The reviews we receive are all genuine, regardless of the opinion they express. The best we can do is try to match up the quality of the experience that all of our members are getting.
I think with covid Tide has been caught out understaffed most likely response times to reply to messages in app are appalling.
The bbl are another issue as mentioned in forums, but like myself paused accounts really take the biscuit freezing a account has a huge impact on a business and the owners health which Tide seems to take for granted does and should not take more than 48hrs to resolve any issues like this without reasons. Nearly a week now and read others have been longer NOT GOOD FOR CUSTOMER SERVICE.
Hi there @Wibseyspice
I’ve just updated you in the app regarding this - I do completely understand that this can be disruptive.
If you need anything, just get back to me there and I’ll do my best to reply more promptly.