Tried to open the account and can't verify but didn't tell me what shall I do next


Hi, I’ve been trying to an account as our company is new but it said that it can’t verify my id. I tried again by sending a copy of my passport photo. Don’t know why it happens.


Hi @Ming,

I would recommend looking at our community page I’m having trouble scanning my ID link. This should give you a better indication of how to verify your ID.

If you do have further questions about this, please get in touch with our Member Support team. You can message the team via our in-app chat and they will be happy to assist you further. If you have any further feedback, please email your full name and business name to and someone will be in touch.