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Hello,
I currently have two active Limited business accounts with Tide which operate perfectly with no problems.
My third Limited company which was set up around two weeks ago also needs a business account so I thought I would also use Tide for this.

I applied to open the business account on the 27th November and submitted all the relevant details for verification. It is now the 7th December and I have heard nothing back from Tide. I’ve contacted Tide Customer Services via, phone app message and direct email but I only get told that they have informed whoever of my enquiry.

Is this normal practise? Are Tide just overwhelmed with new account set ups and that means I’m in a queue or something?

  • created

    Dec '20
  • last reply

    Dec '20
  • 1

    reply

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Hello @dwrights,

Thank you for contacting us and sorry for the delays around the on-boarding process.

We can see that our relevant team provided you with an update regarding the matter via e-mail.

Please let us know if you have any further questions.

Regards,
Borislav