Tide Mastercard is perceived as a Credit card


#1

When paying with my Tide MasterCard I’m told it is a credit card and consequently a fee will be added to the payment. How can this be the case with a prepaid card ?


#2

Hi @Chocoman, thanks for your question. It is decided by the merchant whether they classify the Tide card as ‘credit’ or ‘debit.’ In your case, the merchant has identified the card as a credit, answering why you are incurring a fee.


#3

Is there anything that us clients or perhaps Tide can do to get retailers or the card processing companies to change this?


#4

Hi @altostratus, in the short term there is nothing that Tide can do to change the merchants policy. Perhaps in the future, when we build relationships with merchants, this may change.


#5

I’ve just used my Tide card for another purchase and this time my Tide card was accepted as a debit card and no extra fee was charged. The best thing is to ask before paying, then you’ll know…


#6

Yeah, I had to pay a fee with easyJet, which was pretty frustrating. Would be nice to see Tide proactively trying to sort this.