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I desperately need to access my account and you have had this message for the last 2hours what is going on!!!

  • created

    Jan '20
  • last reply

    May '20
  • 2


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11 days later

Hi @Yasir,

We’re sorry for the delay in response in this channel. We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward and all queries will be attended to as quickly as possible for our members’ convenience.

More information about the outage can be found here: https://www.tide.co/blog/tide-update/we-had-an-unexpected-outage-on-31st-january-heres-a-word-from-our-cto-guy-duncan-to-explain-what-happened/ 5

The necessary actions have been taken and as we’re expanding and upgrading our services to be more reliable, such instances will be prevented from happening so our members’ can have the journey they deserve. As per our latest notice and maintenance which you can learn more about here: :warning: Notice for our members - upcoming maintenance 7 , the stability, capacity, and resilience have been further improved to better serve our members.

Our Member Support team are on hand 24/7 to help you. Just email [email protected] and let the team know your full name and business name. They’ll do everything they can to assist!

Best wishes,


3 months later

closed May 12, '20

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.