Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
Hi there @timgotm1
I’m sorry to hear that you’re having trouble accessing your account with us.
I’d be happy to help, but I’ll need to know the name of your business with us so I can have a closer look and get in touch with you, could you please let me know?
I appreciate that you’re frustrated, @timgotm1
But I won’t be able to look into this and assist you further without some specifics about your account - simply the name of your business would be enough.
If you can let me know what that is, I can have a look and help you with the recovery process more directly.
Thank you again for taking the time for our call @timgotm1
I’m very glad that we were able to sort out the issue, I completely appreciate that any delays with addressing this were frustrating and will definitely pass that feedback along to the team.
If you need anything further, let me know.