Money is being held from my account which is causing problems in my business. The payees statement shows that the money was sent from their account over a week ago and only part of it has appeared in my bank account. I believe Tide thought I had reached my account limit, but the limit was extended.
Since extending the limit the remaining money has still not appeared in my bank, and neither has it dropped back into the payers account.
I have sent SEVERAL messages on the in app messaging service for over a week and have had absolutely no response.
I have read several complaints of the same thing on this forum - absolutely no response and large sums of money being held with no explanation. It is unacceptable to leave customers without answers for days/weeks on end.
If I do not get a response within 24 hours I will be clearing my account and closing it down.
I am fed up with Tide’s shocking customer service.