Really really disappointed in the fact that Tide do not operate a customer service hotline, even when other apps like Monzo and Starling do. I understand that Covid19 has lay pause to a lot of trading, however there is no excuse when other ‘online’ banks are still able to at least have one telephone line open.
I was paid into my business account yesterday, with the green (+) sign and the amount showing that everything was confirmed.
However, the funds are not reflecting in my balance. It’s not a pending amount either. My balance is still the same amount it was last week and I haven’t debited from that account.
Over £2k of funds have mysteriously disappeared (or have been taken by Tide), and after sending two emails to get someone to call me back, and several messages on the app, I am STILL waiting for an explanation as to where my money has gone? I’ve been waiting since yesterday, but to no avail.
I don’t recommend signing up a business account (where large amounts of money will often be transferred) to a bank where you can’t even talk to a human being. I’m currently trying to see how I can close my account after this is resolved and move my funds to another bank.