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Hi My account for My Bare Face has been blocked since Thursday 30/4/20. Apparantly I need to send documents proving 3 transactions…which where TRANSFERS NOT sales or purchases. Transfers from and to Tide. They also want my website link (???) They also want a HMRC letter (???) I am shocked. Out of the blue, account frozen…no one answering their phone. In-app messages are std copy paste and unhelpful…only appearing after hours of waiting for a reply!. I want my account unfrozen so I can withdraw all my money and close this pathetic excuse of a business account. My business has all but collapsed since last Thursday!! I can can’t receive money and I cannot pay bills. This at MONTH END!!! AND DURING COVID FOR HEAVEN’S SAKE!!! I would rather go through the pain of a high street bank than go through this prepaid nonsense with zero customer support when we need it most.!!! I am HORRIFIED!!! Having read this last man’s story I am now petrified that my funds will never be able to be withdrawn! Are TIDE a bunch of thieves??? How dare they hold on to peoples’ money for no good reason and with such abhorrent customer service.! I want my money unfrozen NOW!

  • created

    May '20
  • last reply

    May '20
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Hi there, please accept our apologies for not getting back to you here sooner.

Even in difficult times like these, we do have to abide by UK regulations and have a commitment to keeping our members’ accounts safe. I can see that this situation has been sorted out with our responsible teams - we understand that it can be somewhat distressing.

If you need any further assistance, just let us know!