Hi I tried to make a payment on the 21st January 2021 and I received a message in the in app chat saying.
“ **We have placed a temporary pause on your account. During this time, you will not be able to send or receive payments from, or into your Tide Account or use your card. We appreciate that this may cause some concerns however, our Compliance Team is currently reviewing your account. We will be in touch via email as soon as there is any further update. **
**UK financial regulation requires us to verify information from time to time to ensure we remain compliant and our members’ accounts are safe. **
**If you have any questions, please let us know, we are here to help. **
**Thanks in advance for your cooperation. **
I have now waited 6 days as of today the 26th January 2021 and have not had a single reply after various calls & messages sent I got sent the same text above when I asked! This is absolutely unbelievable in these times my account gets locked and I have no access to my funds. How am I supposed to run my business if my account gets locked and I’m constantly checking my emails and messages in the app for no reply! It’s a complete joke I am furious right now that I haven’t been sent a reply as to what to do! And my account hasn’t been unlocked I am really not happy with the services I have been provided with along with customer service I have received!
I would like an update and have my account unblocked please this is causing serious stress every day that nothing has been done why is it taking so long!!! I can’t run a business like this…
I am very unhappy right now and would please please like this resolved!