Terrible delays and lack of feedback


#1

See ad for same day business account and lfoc td company creation
July 7th I fill in Application and get directed to the app to complete ID verification.
Same day I go through uploading the required documents app says Application Submitted and nothing else, when I open app I just get that page and no way of opening anything else.
July 9th send email asking for update within 30 mins get a stock reply
A week later july 17th after giving the benefit of the doubt I send another email, get a reply within an hour asking for my email and company name I reply immediately
4 days later I send another email after having zero response and get ignored again.
Today July 26th I get an email asking for a screenshot of my application?

What on earth is going on with Tide no one seems to care and you’re still advertising same day account creation?


#2

Hello Lanser! I’m sorry that you are disappointed with the process.

If you don’t mind sharing the name of your company, I could look into it further for you, personally!


#3

Lanser Food Technology Ltd


#4

Thank you for the confirmation! I can see that the responsible team has been contacted in regards to your account application and we are waiting on their update! You should be updated in your ticket! I will also chase them up!


#5

Another day gone by and nothing from you here or email and as for ticket I can’t acess zen desk either.
Cancel my application, you’re just not worth it I’ll go to Starling instead


#6

Hi there @Lanser

Thank you for your feedback on this, I’m sorry to hear that you’ve had a poor experience with our onboarding team.

We’ll let the team know of your decision.

Regards,
Obi