Same here they are a joke
You’re right about the process - neither logical or intuitive!
I’ve now been waiting 5 working days, let alone 5 minutes, for an account.
Misleading marketing - a great customer experience would involve honest marketing with the true facts (not hidden away in an FAQ), that unless you can’t Fast track an application from certain information provided, at least state the extra information required, and that it will extend the timeframe. At least then you will better manage customers’ expectations from the beginning.
Misleading marketing, and poor customer service/communication…before I’ve even started to use the service. Not a great start!
Still no communication from Tide, if I don’t get a response by tomorrow, Im going elsewhere.