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Hi I have made an application over a week ago now they registered my business last week , but have took over a week and still not verified my identity. I sent the details of my buisness like was asked and still nothing I have had orders pending wich I have now had to cancel because I had no where to pay the money into . I don’t think this is fair for small buissness that has just set up the app says 5 mins but may go up to 48 hours but been over a week and I have lost earnings due to this. My buissness is called discount pc build and repair
Thank you for following-up @Discountpc
I’ve let the team know about your situation so that they can look into your application and get it back on track.
I do appreciate that this has taken a bit longer, with the number of applications the team has been receiving, we haven’t been able to keep up with the usual timelines.
Thank you for following-up @Ezzo1311
Please refer to the communication you’ve had with the responsible team in this regard, they’ll be able to advise you on any timelines or any other questions you might have about the process.
I agree fully with the statement that it a ‘terrible application process’.
Ironically today an advert appeared on facebook saying that opening a bank account will take minutes. We applied on 3rd June 2020 and still not happened, whilst the only communication I have had is when I’ve chased for an explanation. It also states “say goodbye to queueing at the bank” yet when I ask what has happened to our application I am told it is in a queue behind others at the moment.
- Why are you advertising if you cannot cope with the response?
- Why are you falsely advertising?
Thank you for raising this to our attention, @ianm7. We have forwarded your application to our onboarding team so they can assist you further as soon as possible. Please do not hesitate to contact us if you have any further questions.
Have to agree also I applied on 7th July only response I had until today is were overwhelmed by applications.
Today after sending a message saying that I will cancel my application I get asked to screenshot my original application. This is impossible because the app won’t let you take a screenshot for security reasons and secondly the app only shows Application Submitted and nothing else.
Absolutely shocking customer service
Tide are terrible and the account application process awful. I tried to open an account for a small business, Trade Finance Rhino Limited. They have taken nearly two weeks and there has been a dead silence. They now say they have the wrong email for me in their system, but this cannot be the case since after I completed the application process, I received an email confirmation! So they have either made a mistake at their end, or, possibly, misleading me in order to justify the slowness of the process.
I have finally given up. Who wants to bank with a bank that can’t even open accounts properly? They send out emails and texts saying the account opening is quick and easy but if I had gone down the traditional route, i.e. into the High Street to one of the big retail banks, I would have an account by now.
Shame on you, Tide. Maybe the Tide is going out.
I’m sorry to hear that there’s been a delay, @dandayrob
The teams work with the information that we have submitted through the application in the app, if there’s been some confusion, I understand how that can be a bit frustrating.
I’m sure the team would be able to speed the application along now.
It’s too late. Everyone I see who is interested I tell. What a farce Tide has been. I was very patient for about 9 days and then I thought ‘why on earth am I humouring this totally disorganised outfit’. I opened with another provider online. It took ten minutes at the end of which I received a sort code and account number.
I’ve now been waiting 5 working days, let alone 5 minutes, for an account.
Misleading marketing - a great customer experience would involve honest marketing with the true facts (not hidden away in an FAQ), that unless you can’t Fast track an application from certain information provided, at least state the extra information required, and that it will extend the timeframe. At least then you will better manage customers’ expectations from the beginning.
Misleading marketing, and poor customer service/communication…before I’ve even started to use the service. Not a great start!
Still no communication from Tide, if I don’t get a response by tomorrow, Im going elsewhere.
We are sorry for the delay in getting back to you here.
We can confirm that your cases have been resolved and addressed by our on-boarding and member support team.
We have located both cases from September and escalated them for review to our dedicated team.
As our Community page will be closing shortly we welcome any feedback and will truly appreciate if you provide it to us.