Temporary Pause on Account!- FRUSTRATED ACCOUNT HOLDER

setupandaccess

#1

Hi

Ive had a temporary pause on my account and ive had absolutely no explanations as to why and how long will it take for someone to respond! As a business this is critical as I have people to pay and its really frustrating that tide is so delayed and unresponsive to such an important matter. Some feedback for the leadership of tide, to become successful, customer service is key and the lack of it right now is making you look like you do not care enough for users. A simple rule of thumb is updates and feedback. If you struggling that much, I am willing to help you out and give you a strategy on how to deal with customers. Its the customers that make a business and right now they are being neglected and gives no confidence that anybody is listening.

Awaiting a response.

Thank you.