Stuck at verifying your details. (again and again )


maybe i try opening my account last 4-5 mouth but before when I typed my digit application was closing
now stuck at verifying your details. also i take email and app mesage 3 time "Welcome back to Tide "
but still i see on app verifying your details
(iphone and android same nothing change )


Hello @daywalker,

Thank you for contacting us.

We can see that your application is still with our on-boarding team. We will escalate the case to them with priority and they will be in touch with you via e-mail as soon as possible.



I am also having similar details and I am unsure to whether the passport photo has been received as it does not seem to go past the scan screen. I only have an Android phone, so I am unable to experiment with iPhone.


Hello @Sian,

Thank you for contacting us and sorry for the delay in getting back to you.

Could you please confirm the Company name associated with your account so we can look into this further?

Looking forward to your reply.