Stranded as tide doesn’t reply for 20 hours and counting!



Made a payment today to buy a truck
Tide blocked it
Staff travelled hours to collect
Tide still haven’t answered in 20 hours and counting despite having plus and personal service

Called helpline , cut me off twice
Called and spoke to two agents who said they call back and didn’t

No one answers

I’ve put staff up in. A hotel as they stranded

Tide doesn’t care or they too busy to reply or care


Thank you for reaching out about this, @James4

I’ve just alerted the responsible team about this, you should have received their message already, or you’ll receive it shortly.

We typically try to have checks on payments like theses sorted out within 24 hours, though all of our teams are experiencing really high volumes at the moment and we’re all-hands-on-deck to address everything as quickly and efficiently as we can.

Thank you again for your patience, and please accept the team’s apologies for the inconvenience!