[Solved] Trying to use web logon on Macbook - Answer - Use Firefox for moment


#1

I’ve spent the last 15 mins trying to get access to my account on the web on my Mac with Chrome and Safari.

I’ve followed the instructions of:

  1. Navigating to the web page https://web.tide.co/login/
  2. I see the QR Code
  3. I select Log in ton your computer in the More page
  4. I scan the bar code and an alert pops us saying “You have successfully logged in to Tide on the Web”

and nothing else happens.

If I fire up Chrome and look at the Javascript console I can there are a mass of CORS headers

    VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3 net::ERR_FAILED
18:25:45.874 web.tide.co/:1 Access to XMLHttpRequest at 'https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3' from origin 'https://web.tide.co' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
18:25:45.875 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3 net::ERR_FAILED
18:25:47.083 web.tide.co/:1 Access to XMLHttpRequest at 'https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3' from origin 'https://web.tide.co' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
18:25:47.084 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3 net::ERR_FAILED
18:25:48.277 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3 403
18:25:48.393 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v1/users/me?check=true 401
18:25:49.237 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v2/auth/web/grant/174941ba-c43e-427b-90aa-e4a338e7e902/5f2ec80d-0fa1-4d37-9fb9-7b517d561db3 403
18:25:49.332 VM472:1 GET https://api-web.tide.co/tide-backend/rest/api/v1/users/me?check=true 401

I’ve removed most of them,

Normally a CORS error is because somebody has not created the right index page with whats allowed and whats not allowed.

Anybody else had this problem or is it just me?

Thanks

Rob


#2

Good morning Rob,

Apologies for the delay in response.

I can confirm that one of our agents was in touch with you earlier today regarding this issue. Fortunately, we’re aware of this issue affecting some of our iOS members and our Product team is developing a fix for this as we speak with the priority set to ‘High’. Unfortunately, however, we’re still not quite there and we’re hoping to deploy a fix in one of the upcoming updates.

As suggested, please use alternative browsers such as Firefox, Edge or others.

Should you have any further feedback or questions regarding your account, please do contact our team at hello@tide.co or through the in-app chat - assistance is just a message away!

Best wishes for the year ahead,

David


#3

David,

I exchanged messages with one of the agents this morning. I tried Firefox and the web logon works with Firefox. It doesn’t work with Chrome or Safari. I’m not downloading a fourth browser for my Mac to test out the new Edge for Mac. As FireFox works, I can live with that.

Thanks

Rob