Since my Tide app was updated by Google store 12hr ago, I can't log in it


#1

I place my fingerprint and the banner ‘Loading…’ is there forever. I’ve already tried to remove app cache, and restart my phone with the exact same results. Any help? (I’m conscious that re-install the app might be an overengineered process I try to avoid)


#2

Hi @jevives, thank you for getting in touch, and I’m sorry you’re experiencing difficulties. Are you able to access the app using your code? I’ve spoken to our developers and they have hotfixed this issue - the fix should be released in the next few days, so please let us know if this remains an issue next week.
Thanks, Ali