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I sent funds to my Tide account using my correct sort code and account number but used an old BIC code (PRTCGB21) that is now inactive,.

The funds have not arrived - what can I do to track down the money?

Hello @hl123,

Thank you for getting in touch.

Could you please confirm your company name so we can look into this with our dedicated team?

Looking forward to hearing from you.


Thank you for you help… the company name is Wyckoff Analytics Limited.

Thank you for the confirmation.

We can see that our team is currently in touch with you within the in-app chat.

They will work with you until the case is resolved.

Please let us know if anything else comes up.