Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

I sent funds to my Tide account using my correct sort code and account number but used an old BIC code (PRTCGB21) that is now inactive,.

The funds have not arrived - what can I do to track down the money?

Hello @hl123,

Thank you for getting in touch.

Could you please confirm your company name so we can look into this with our dedicated team?

Looking forward to hearing from you.

Regards,
Borislav

Thank you for you help… the company name is Wyckoff Analytics Limited.

Thank you for the confirmation.

We can see that our team is currently in touch with you within the in-app chat.

They will work with you until the case is resolved.

Please let us know if anything else comes up.

Regards,
Borislav