Security Reasons Error


#1

I have been trying to use the app to make payment, I managed to pay one supplier now it’s locked me out and says I can’t use this device because of security reasons.

Only just happened a couple of days ago, can’t use the contact part in the app as always says there’s an error and I have emailed a couple of times now with no response. Can someone assist me please so I can carry out my payments?


#2

Hi @Dantro, really sorry to hear that you’ve been unable to access your Tide account. Darcy from our Member Support team is emailing you instructions on how to resolve this now. If there is anything further we can help you with, please don’t hesitate to get in touch with our Member Support team :slight_smile: .
Thank you, Ali