Security checks taking a while


#1

I have tried to make a sizeable payment to purchase a property to my solicitors account. THis has been held for security reasons. I am now awaiting additional checks but this has been over 2 days. I need to complete on the property tomorrow and although I understand that checks need to be made I have had very little contact.
I’m concerned that I will receive penalties if this does not transact.

I have tried contacting the tide but only have a response that the team is busy. How can I expedite my request?


#2

I’m having the same issue, need to transfer some funds between my Tide accounts so that I can pay salaries to my staff. Raised a support request yesterday evening, only been sent a ‘we’re busy’ update. Been pleased with Tide to date, this is the first and rather major issue - transfer between my own business accounts being blocked with no comms.


#3

Hello @mattnics!

I’m sorry about the inconvenience that this might have caused you. I have checked your messages to our member support team and I can confirm that the additional checks on the payment have been performed yesterday and the matter has been resolved!


#4

Hello @parvezsaleh

I can check your query for you as well and ask the team to prioritize it. If you do not mind sharing the name of your company, so I can locate your account, I would be more then happy assisting further!


#5

Our checks were also completed this morning so our issue is also resolved.


#6

I’m glad to hear that, @parvezsaleh!