Our payments partner occasionally needs to carry out routine maintenance which can in turn affect the service we provide to our members.
This page contains the latest information we have from our partners about when maintenance is scheduled and how planned outages may affect you.
When will it take place?
The next maintenance period is currently scheduled for the following time (all GMT):
Sunday 8th September between 03:00am and 07:00am (affecting inbound and outbound payments)
What does this mean for my Tide account?
- For the duration of the downtime, inbound and outbound payments will be held in a queue until the resumption of normal service.
- You will still be able to access your account balance, view your transactions, create and send invoices, and use your card.
- After the maintenance is complete any queued inbound and outbound payments will automatically be processed.
If you’ve got any questions or issues, just reach out to our Member Support team in the app.