Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

Our SMS provider needs to carry out maintenance from time to time, which can affect the service we provide to our members.

When will the next maintenance take place?

The next maintenance period is currently scheduled for the following time (all GMT):

  • Wednesday 7th August 8:00am - 9:00am

What this means for your Tide account

  • You won’t be able to add a new payee during this period of downtime.

  • After the maintenance is complete, you’ll be able to continue as before.

  • All other services will run as normal!

We hope this causes a minimum amount of disruption. If you’ve got any questions or issues, please reach out to our Member Support team in the app, they’d be happy to assist with any advice or further information.